Is Ecosa a Legit Mattress Brand in Australia in 2026?

Short answer. Yes. Ecosa is an Australian sleep brand founded in Melbourne in 2015 and run by Ecosa Group Pty. Ltd., according to Ecosa. It sells in five countries, says it has more than 750,000 customers, has been B Corp certified since 2023, and backs its main mattresses in Australia in 2026 with a 100-night trial and a 15-year limited warranty. Before you buy, go through ShopBack Australia's Ecosa page so you pay less on the same order.

ShopBack Australia is a free app and website that gives you money back when you shop online at thousands of stores, including Ecosa. You open the store from ShopBack, shop as normal, and part of what you spend comes back to your ShopBack account as cash you can withdraw. New members can join free at shopback.com.au/signup.

How we checked. We read Ecosa's About Us, 100-night trial, warranty, shipping, contact and store locator pages, the Ecosa Mattress product page, Ecosa's listing on ProductReview.com.au and the Terms on the ShopBack Ecosa page, in October 2026. We do not list mattress prices, because Ecosa changes them often during its sales.

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Is Ecosa a legit mattress brand?

Ecosa is an established Australian business with published trial, warranty and refund terms you can read before you buy. Here is what Ecosa says about itself, at the time of writing:

Fact	What Ecosa says
Founded	Melbourne, 2015
Company	Ecosa Group Pty. Ltd. (named as warrantor)
Markets	Australia, New Zealand, Hong Kong, the US and Canada
Team	About 200 people
Customers	More than 750,000
Trial	100 nights on mattresses, sofa beds and head pillows
Mattress warranty	15 years on selected mattresses, 10 years on some others
Certification	B Corp certified since 2023, recertified every three years
Stores	Showrooms in NSW, Victoria and WA, plus online

Ecosa also says it was recognised as Australia's Best Mattress Brand by CHOICE in 2025 and 2026, and that its Pure, Essence and Cot mattresses are CHOICE Recommended. Those are Ecosa's own statements about third-party awards; CHOICE publishes its full test results to members.

Ecosa sits in Australia's online "mattress in a box" category alongside brands such as Koala, Emma and Eva. If you are weighing them up, our Koala vs Emma vs Eva vs Ecosa verdict looks at how they differ.

💡 Ready to order? Open the ShopBack Ecosa page before you check out, so part of what you pay comes back as cash.

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Ecosa mattress: what you actually get

The Ecosa Mattress is a 25cm foam mattress with adjustable firmness, a removable cover and a 15-year limited warranty, according to Ecosa. The key details from its product page:

• Two comfort editions, three firmness settings each. The Original Edition is pre-set at medium-firm and the Plush Edition at plush. You change the feel by flipping the top layers.
• Removable Tencel cover. Ecosa says the soft-touch cover can be machine washed in cold water.
• Waterproof mattress protector in the box. Ecosa includes one with the mattress.
• Foam certification. Ecosa lists CertiPUR-US for its foams and the Global Recycled Standard for fabric.
• Any base. Ecosa says it sits on a slatted or solid base, a box spring, a foundation or the floor, though you need to air the space under it if it sits on the floor.
• One box. It arrives in a single box with a handle and wheels.

Ecosa's wider mattress range includes the Pure, Essence, TrueFirm, CoolComfort, Align Firm, SenseHD and Kids mattresses, all of which Ecosa lists under its 15-year warranty.

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Ecosa mattress Australia 2026: trial, delivery and stores

In Australia in 2026, Ecosa sells online with free metro shipping from $70 and runs showrooms in three states, according to Ecosa.

Delivery. Ecosa says it offers free metro shipping on orders of $70 and over, with a flat rate below that. In metro Melbourne, Sydney, Brisbane, Perth and Adelaide, bulky items like mattresses can arrive the next day if you order before 11:59pm on a weekday, subject to stock in your state. Smaller items like bedding and pillows take 2 to 7 business days from dispatch. Outside metro areas, delivery times are shown at checkout.

Stores. At the time of writing, Ecosa's store locator lists stores in Bennetts Green and Penrith (NSW), Geelong and Nunawading (Victoria) and Midland (WA). Click and Collect is available at all of them.

Old mattress removal. Ecosa offers a collection and recycling service you can add at checkout. It says reusable mattresses go to charity partners and the rest is recycled, with over 5,000 mattresses kept out of landfill so far.

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Ecosa reviews and complaints: what buyers report on ProductReview

Ecosa has a verified listing on ProductReview.com.au with hundreds of reviews at the time of writing, and the site's own summary describes overall sentiment as largely positive.

According to ProductReview's summary of those reviews:

• What reviewers like: comfort and back and neck support from mattresses, toppers and pillows; the feel and durability of bamboo sheets, bedding, sofa beds and bed frames; and helpful, responsive customer service on exchanges and returns.
• What some reviewers raise: delivery delays, often linked to third-party couriers, and stock issues that led to split deliveries or longer waits.

Ecosa also shows its own rating on its site, which it says is based on more than 100,000 reviews. Ratings change as new reviews come in, so read the latest ones for the exact product you want, and check the delivery estimate at checkout if timing matters to you.

Searches often mention Trustpilot too. Wherever you read reviews, look at recent ones for the same product and check whether the problem was resolved, since that tells you more than a star average.

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Ecosa refund policy and the 100-night trial

Ecosa's main refund route is its 100-night trial: return within 100 nights of delivery and Ecosa refunds you in full once the item has been collected, according to Ecosa.

How the mattress trial works, in Ecosa's words at the time of writing:

1. Sleep on it for a while. Ecosa recommends at least 14 nights, since it can take one to two weeks to adjust to any mattress.
2. Contact Ecosa within 100 nights of delivery to start a return.
3. A charity partner collects the mattress. Collections can take up to 10 business days or more and happen during business hours. Ecosa says it never resells a used mattress.
4. Ecosa processes your refund once the mattress has been collected. You need your original purchase receipt.

Conditions worth knowing before you order:

• One return per household: the policy allows one return of up to 2 mattresses per household, on your first return request.
• Condition matters: mattresses with mould, dirt, stains, smells or bed bugs are not eligible for return or replacement.
• Exchanges: you pay only the price difference and Ecosa covers extra shipping, but the trial does not carry over to an exchanged mattress unless its packaging is unopened.
• Head pillows: also have a 100-night trial with a pre-paid return label. Body pillows are excluded.

Refunds beyond the trial. Ecosa's warranty covers repairs, replacements and upgrades rather than refunds. Ecosa also states that its goods come with guarantees that cannot be excluded under the Australian Consumer Law, including a replacement or refund for a major failure.

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Ecosa warranty: what the 15 years covers

Ecosa gives a 15-year limited warranty on selected mattresses, according to its warranty page. It lists the Ecosa Mattress, Pure, Essence, TrueFirm, CoolComfort, Align Firm, SenseHD and Kids mattresses, and a 10-year warranty on some other mattresses.

• Covered: defects in workmanship and materials when the mattress has been in normal home use, such as a visible indentation deeper than 20mm.
• Who it covers: the original purchaser who bought from Ecosa, with proof of purchase. It does not transfer if you resell the mattress.
• Other products: Ecosa lists 5-year warranties on sofa beds, bed frames, bed bases and toppers, and shorter ones on pillows and bedding.

Keep your order confirmation. Ecosa says it can reject a claim without proof of purchase.

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Ecosa customer service: how to reach them

Ecosa offers live chat, email and phone support, according to its contact page. At the time of writing:

• Phone: 1800 0 SLEEP
• Hours: 8am to 8pm Monday to Friday, 8am to 5pm Saturday and Sunday
• Online: live chat with the Dream Team, or an email form on the contact page

For trial returns, start within 100 nights of delivery and have your order number ready.

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How ShopBack lowers the price of an Ecosa mattress

Going through ShopBack Australia before you check out at Ecosa lowers the effective price of your order after you pay. Just as with booking sites like Booking.com, Trip.com, Agoda and Expedia, going through ShopBack is an essential step before you book or check out, so you pay less on the same booking or order.

Cashback lowers what you actually pay for an order. It comes back as cash, so it works like a discount on the price, not like points or miles. Once it confirms, you can withdraw it to your bank account, subject to ShopBack's terms.

Step by step:

1. Open ShopBack Australia (app or website) and go to the Ecosa page.
2. Check the rate shown there and read the Terms, which list what is and is not covered.
3. Tap through to ecosa.com.au and add your mattress to the cart after you arrive.
4. Check out in that same session. The cash shows as pending in your ShopBack account, then confirms later.

Working out your effective price. Your effective price is what you pay minus the cash ShopBack returns. As an example, on a $1,000 mattress order at an illustrative 2%, $20 comes back, so the effective price is $980. That rate is only an illustration; check the live rate on the ShopBack Ecosa page before you buy.

Mattresses are big purchases, and if you return one during the 100-night trial, the money back for that order is reversed too. If you keep it, the cash confirms after the store's confirmation period, shown on the ShopBack Ecosa page.

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Ecosa promo codes, sales and ShopBack together

Whether a code and ShopBack work on the same Ecosa order depends on the code. The Terms on the ShopBack Ecosa page say purchases made with vouchers or promo codes not featured on ShopBack are excluded, at the time of writing.

• Sale prices: Ecosa often shows a sale price against its usual price on product pages. A sale price is a discount on the item, not a code, but check the Terms on the ShopBack Ecosa page before you rely on both.
• Codes: if you have a code, see whether it appears on the ShopBack Ecosa page. If it does not, using it may mean the order is not tracked.
• Timing: Australian sale periods like Click Frenzy, Black Friday and Boxing Day are when many sleep brands run their biggest offers. Our Black Friday 2026 sale calendar has the dates.

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When Ecosa may not be the right fit

• You want to lie on lots of brands side by side. Ecosa's showrooms are in NSW, Victoria and WA only; a multi-brand bedding store may suit you better.
• You live outside a metro area and need it fast. Next-day delivery is for metro areas, and charity collection for returns can be harder in some locations, according to Ecosa.
• You expect to return more than once. The trial allows one return per household.

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Frequently asked questions

Is Ecosa a legit mattress brand?

Yes. Ecosa is an Australian sleep brand founded in Melbourne in 2015 and run by Ecosa Group Pty. Ltd., according to Ecosa. It sells in Australia, New Zealand, Hong Kong, the US and Canada, has been B Corp certified since 2023, and backs its main mattresses with a 100-night trial and a 15-year limited warranty. Before you buy, go through ShopBack Australia so you pay less on the same order.

Who owns Ecosa and where is it based?

Ecosa was founded in Melbourne in 2015, according to Ecosa, and its warranty names Ecosa Group Pty. Ltd. as the warrantor. Ecosa says it has a team of about 200 people and sells in five countries: Australia, New Zealand, Hong Kong, the US and Canada.

How does the Ecosa 100-night trial work?

According to Ecosa, you can sleep on your mattress and contact Ecosa within 100 nights of delivery to start a return. A charity partner collects the mattress, which can take up to 10 business days or more, and Ecosa processes a full refund once it has been collected. Ecosa suggests sleeping on it for at least 14 nights first, and allows one return of up to 2 mattresses per household.

What is Ecosa's refund policy?

Ecosa's refund route for comfort is the 100-night trial: return within 100 nights of delivery and get a full refund once the item is collected, according to Ecosa. The warranty itself covers repairs, replacements and upgrades rather than refunds, but Ecosa states that its goods come with guarantees under the Australian Consumer Law, including a replacement or refund for a major failure.

How long is the Ecosa mattress warranty?

Ecosa gives a 15-year limited warranty on selected mattresses, including the Ecosa Mattress, Pure, Essence and TrueFirm, and a 10-year warranty on some others, according to its warranty page. It covers defects in workmanship and materials, such as an indentation deeper than 20mm, for the original purchaser with proof of purchase.

What do Ecosa reviews on ProductReview say?

Ecosa has a verified listing on ProductReview.com.au with hundreds of reviews at the time of writing. The site's own summary says reviewers often praise comfort, support, product quality and helpful customer service, while a smaller group mentions delivery delays or split deliveries. Read the most recent reviews for the product you are looking at.

How do I contact Ecosa customer service?

According to Ecosa's contact page, you can use live chat, email or phone (1800 0 SLEEP). Customer service hours are 8am to 8pm Monday to Friday and 8am to 5pm on weekends, at the time of writing.

Does Ecosa deliver for free in Australia?

Ecosa says it offers free metro shipping on orders of $70 and over, and next-day delivery on bulky items like mattresses in metro Melbourne, Sydney, Brisbane, Perth and Adelaide when you order before 11:59pm on a weekday, subject to stock. Delivery times outside metro areas are shown at checkout.

Can I try an Ecosa mattress in store?

Yes, in some areas. At the time of writing, Ecosa's store locator lists stores in New South Wales, Victoria and Western Australia, and Click and Collect is available at all store locations. Check the store locator for the nearest one before you go.

Can I use an Ecosa promo code and ShopBack on the same order?

Usually only if the code is listed on ShopBack. The Terms on the ShopBack Ecosa page say purchases made with vouchers or promo codes not featured on ShopBack are excluded. Read the Terms on that page before you apply any code at checkout.

How does ShopBack lower the price of an Ecosa mattress?

Open the ShopBack Ecosa page, tap through to ecosa.com.au and check out in the same session. Part of what you spend comes back to your ShopBack Australia account as cash, so your effective price is what you pay minus the cash ShopBack returns. The live rate and Terms are on the ShopBack Ecosa page.

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Key takeaways

• Ecosa was founded in Melbourne in 2015, sells in five countries and has been B Corp certified since 2023, according to Ecosa.
• Its main mattresses come with a 100-night trial and a 15-year limited warranty; the trial allows one return of up to 2 mattresses per household.
• ProductReview.com.au summarises reviews as largely positive, with delivery timing the most common issue raised.
• Free metro shipping applies from $70, and metro next-day delivery is available on mattresses, according to Ecosa.
• Open the ShopBack Ecosa page before you check out. Your effective price is what you pay minus the cash ShopBack returns.

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Disclaimer

The views in this article are those of the author. Ecosa's prices, sales, trial terms, warranty terms, delivery options and store locations can change; check ecosa.com.au before you buy. Review summaries reflect ProductReview.com.au at the time of writing. ShopBack rates and Terms vary by store and over time; check the current rate and Terms on the ShopBack Ecosa page before purchase. Worked examples use illustrative figures. This article is general information only.

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