Citilink

Citilink is the low-cost subsidiary of Garuda Indonesia, operating domestic Indonesian routes plus limited regional flights across Southeast Asia. Australian travellers use Citilink almost exclusively for onward domestic Indonesian legs after arriving into Denpasar (DPS, Bali) or Jakarta (CGK), reaching secondary destinations like Yogyakarta, Lombok, Labuan Bajo (Komodo), Surabaya, Medan, Balikpapan, and Makassar. Book via citilink.co.id and activate ShopBack through the Citilink merchant page on ShopBack Australia to earn cashback on eligible bookings at the current published rate.

From Denpasar Bali (DPS), Citilink operates domestic Indonesian routes to Jakarta (CGK), Yogyakarta (YIA), Surabaya (SUB), Lombok (LOP), Labuan Bajo (LBJ, gateway to Komodo National Park), Makassar (UPG), and Medan (KNO). Frequency and routing vary by season. AU travellers arriving into Bali and heading onward to Yogyakarta for Borobudur or Labuan Bajo for Komodo typically find Citilink among the sharpest domestic options. Verify current schedules on citilink.co.id before locking your Indonesian itinerary.

Citilink runs sale windows tied to Indonesian domestic demand: Lebaran (Eid al-Fitr, dates vary), independence day promos (August), Indonesian mid-year, Black Friday (November 27, 2026), Cyber Monday (November 30, 2026), and year-end holiday windows. AU school holidays (April, July, September, December) drive AU inbound demand but not necessarily Citilink price cuts. Verify current sale banners on citilink.co.id before booking, and click through fresh from the ShopBack Citilink merchant page to keep cashback tracking clean.

Citilink base fares include one 7 kg cabin bag. Checked baggage is a paid add-on, with lower per-kg prices when pre-purchased at booking versus at the airport. Fare bundles (Green, Blue, Red) include progressively more baggage plus flexibility. Verify current allowances and fees on citilink.co.id for your specific route before booking. AU travellers on onward domestic legs from Bali should factor Citilink baggage fees separately from their AU-to-Bali international bag allowance since the ticket types are separate.

Lion Air is Indonesia's largest low-cost carrier with the deepest domestic network and typically the sharpest bare-fare pricing. Citilink is smaller with a more consistent product (Garuda-owned, generally better on-time performance), and pairs with Garuda Miles for FF-conscious travellers. For lowest fare, Lion Air often wins. For reliability and Garuda Miles earning, Citilink often wins. Both are worth cross-checking on Indonesian domestic routes. Both are cashback-eligible via ShopBack when booked through their respective merchant pages where available.

Batik Air (Lion Group's premium sub-brand) offers full-service comforts on Indonesian domestic routes at fares between LCC and Garuda main-line. Citilink is straight LCC with fare bundles for bag and seat add-ons. For a full-service feel without Garuda main-line pricing, Batik often wins. For LCC pricing with Garuda group reliability, Citilink often wins. Cross-check both on your specific route and season before booking. ShopBack cashback tracks on eligible Citilink bookings when routed through the Citilink merchant page.

Citilink is a Garuda Indonesia group carrier and Citilink flights earn Garuda Miles for GarudaMiles members. Earn rate depends on fare class and bundle purchased; deep-discount promo fares typically earn at a lower rate than standard bundles. Add your GarudaMiles number at time of booking or claim missing miles after travel through the GarudaMiles portal within the claim window. Miles are earned with Garuda and are separate from ShopBack Cashback. For a deeper look, see Earn Cashback on Hotels & Flights.

AU travellers arriving into Denpasar Bali (DPS) on Jetstar, Virgin Australia, Qantas, Garuda, or other carriers typically need to clear immigration, collect checked bags, exit through customs, and re-check for the domestic Citilink flight from the same terminal (DPS handles both). Allow at least 2 to 3 hours between international arrival and domestic departure, particularly during peak Indonesian holidays. Some AU-to-Bali fares connect through Jakarta (CGK) requiring a similar terminal-side transfer. Verify connection times when booking each leg separately since they are not through-checked.

Citilink sends a reservation email when you complete a booking, and you can add your GarudaMiles number if applicable. Go through ShopBack before you pay and the Cashback tracks to your ShopBack account. Start from the ShopBack Citilink merchant page, then book at citilink.co.id. See the Citilink page on ShopBack for the live rate.

Citilink promo fares are typically non-refundable; higher fare bundles (Blue, Red) offer credit shell refunds or reduced change fees. Check the specific fare rules on the Citilink booking page before you book.