Cashback exclusions

These items are not eligible for Cashback:

  • Any expenditure outside of the room rate (eg. in-room dining, spa etc)

We calculate Cashback based on the purchase price, excluding:

  • Fees
  • Taxes
  • Service charges
  • Booking fees
  • Credit card charges

This Cashback deal is not valid together with:

  • Any Gift Card, Voucher or store credit purchase
  • Any Gift Card or Voucher redemption
  • Other loyalty programmes unless otherwise stated
  • Vouchers or Promo codes not featured on our platform

Any exceptions will be at the store's discretion.

Terms and conditions

Cashback tracking

  • Cashback is available only if you visit the TripAdvisor website via our platform.
  • TripAdvisor can only confirm to us that a booking is recorded if you accept all cookies that appear on their pages.
  • Your Cashback may be tracked at a different rate initially and adjusted to the correct rate when we confirm the transaction details.

Refunds, cancellations and no-shows

  • No-shows and any booking changes that lead to a change in the booking ID will not be eligible for Cashback.
  • We can only track your Cashback if you show up for your booking.

General disclaimers

  • Accounts that engage in fraudulent orders or activities to game or cheat the Cashback system will be banned and Cashback forfeited. ShopBack reserves the right in its sole and absolute discretion to disqualify any users at any point of time.
  • Any infringement of the above terms and conditions would result in the loss of all bonuses. A repeat offence would result in the closure of your ShopBack account.

Cashback tracking tips

  • Always return to this platform and click through to TripAdvisor for every new transaction. Make sure the link on our platform is the last link you use to visit the TripAdvisor website.
  • Don't click on any third party links or extensions or use any adblocking software, as they could result in your Cashback not being tracked. Some examples include: Facebook ads, Google Ads, other loyalty or cashback extension links.
  • For TripAdvisor, always clear your cart before using the link from this platform. Items already in the cart when you visit from a link on our platform will not be tracked for Cashback.
  • If you encounter payment errors during your purchase, you should re-start your visit to the TripAdvisor website from this platform to ensure that your Cashback continues to be tracked.

Special notes from store

  • All Experience Products (except for virtual experiences and Tripadvisor app purchases) are eligible for cashback.
  • Only Tripadvisor hotel deals are eligible for cashback. Hotels must have a “Book and Get Rewards” button.
  • Ensure all booking must be made within Tripadvisor website. Booking made outside of it will not be tracked & not eligible.
  • Cashback may initially track at $0 and will later be updated on completed travel.
  • Cashback is not applicable for bookings made via the TripAdvisor app.