Ticketek

Ticketek is Australia's largest ticketing platform, part of the TEG group, selling primary tickets to concerts, sport, theatre, festivals, exhibitions and family entertainment across the country. Its stadium and arena footprint covers venues like Accor Stadium, Allianz Stadium, Sydney Cricket Ground, the MCG, Marvel Stadium, Suncorp Stadium, RAC Arena and Adelaide Oval, which is why most major touring concerts and AFL and NRL fixtures list through Ticketek first.

The main categories are concerts and music tours, sport (AFL, NRL, cricket, A-League, Super Rugby, tennis, motorsport), theatre and musicals, comedy tours, exhibitions and family entertainment (kids shows, ice skating, circus). Most tickets are e-ticket, delivered to the Ticketek account or app, with mobile-entry rollout continuing across major venues.

Ticketek Australia accepts Visa, Mastercard and American Express, plus PayPal, Apple Pay and Google Pay at checkout. Payment method availability can vary by event and by device, and some high-demand on-sales run a queue system that locks in the price for a limited window while payment is completed.

Most major concert on-sales run a presale window ahead of the general public on-sale, usually keyed to a code from a partner (radio station, credit card, tour promoter, artist fan club). Ticketek also runs its own MyTicketek presale for account holders on selected tours. Presales typically open 24 to 72 hours before the general on-sale and can carry the best seat allocations for that show.

Ticketek presales in 2026 typically run through partner codes tied to the specific tour: promoter and radio station presales (Frontier, TEG Live, Live Nation Australia co-listings, Nova, triple j, KIIS), credit card partner presales (Mastercard, American Express Experiences), artist fan club and album presales, plus MyTicketek account holder presales on selected tours. Presale codes are single-tour and are surfaced through the partner channel rather than published on the Ticketek site. Route through ShopBack Australia on the Ticketek page above before clicking through to earn cashback on eligible bookings on top of the ticket price.

Ticketek is the primary ticketing partner for the majority of AFL and NRL clubs, including regular-season home games at venues like Accor Stadium, the MCG, Marvel Stadium and Suncorp Stadium. Club members typically get first access through the club portal, followed by a general on-sale on Ticketek. Finals-series tickets, including AFL Finals and NRL Finals, also list through Ticketek with member windows first.

For AFL and NRL fixtures on Ticketek, club members access the earliest window through the club portal (typically two to four weeks before general on-sale), followed by a general on-sale on Ticketek. Home-game seat allocations at Accor Stadium, the MCG, Marvel Stadium and Suncorp Stadium follow the club map, so cross-checking the venue seating chart before selecting is worthwhile. Finals-series tickets follow the same member-first sequence with tighter windows. Route through ShopBack Australia before clicking through to Ticketek to earn cashback on eligible bookings on top of the ticket price.

Ticketek lists a broad share of Australian festival and outdoor event tickets, including major arena tours, stadium concerts, food and wine events, and headline exhibitions at institutions like the Australian Museum, Melbourne Museum and Queensland Art Gallery. Early-bird tiers typically sell out first at a lower price point, followed by tier-two and tier-three pricing as the event approaches. Locking in the earliest available tier through a MyTicketek account is generally the strongest saving lever.

Major international tour on-sales cluster around tour announcements after Australian summer (January to March) and again around September and October for the following year's touring cycle. AFL and NRL club membership and general-public ticket windows follow the fixture release each October and November, with finals on-sales in August and September. Theatre and musical launches often align with the state performing arts season announcements in October and November.

Generally yes. A pre-verified MyTicketek account with saved payment details and confirmed mobile number shortens the checkout path when tickets are held for the queue timeout, which typically runs a few minutes per session. Signed-in accounts also see MyTicketek presales and can manage e-tickets from the app rather than searching email inboxes on event day.

Most venues on the Ticketek network now scan a barcode from the Ticketek app or from a mobile wallet pass rather than a paper printout. Downloading the app and logging in on the same device before travelling to the venue tends to be smoother than relying on venue wifi. Some legacy events still issue print-at-home PDFs, which are shown in the account order history.

TicketekMarketplace is Ticketek's official fan-to-fan resale platform for eligible sold-out or unwanted tickets. Sellers list at a capped price and buyers receive an original venue-recognised ticket transferred through Ticketek rather than a screenshot from an off-platform reseller. Not every event is enabled for resale, and the resale window closes ahead of the event start time.

Under the Live Performance Australia Ticketing Code of Practice, Ticketek issues refunds when an event is cancelled, rescheduled or materially changed by the promoter, and change-of-mind refunds are not offered as standard. If you cannot attend and the event is enabled for resale, TicketekMarketplace is generally the intended path to recover the ticket value.

Rescheduled events typically hold the same seat and ticket for the new date, and Ticketek emails the ticket holder with the new date and any refund option offered by the promoter. Cancelled events receive a full refund to the original payment method, with timing dependent on the promoter's confirmation window and the card issuer.

In Australia, Ticketek and Ticketmaster split the primary market by venue and by tour contract. Ticketek typically holds the major stadium concert and AFL and NRL fixture volume, plus SCG, MCG (event-dependent), Accor Stadium, Marvel Stadium (event-dependent), Suncorp Stadium and RAC Arena. Ticketmaster typically lists a strong share of international artist tours, Rod Laver Arena and Qudos Bank Arena. The right platform to check depends on the specific tour and venue, and many major artists split their Australian legs across both.

In Australia, Ticketek and Ticketmaster overlap in category but split by venue and tour contract. Ticketek typically carries the majority of major stadium concerts, AFL and NRL club fixtures, Accor Stadium, Sydney Cricket Ground, Marvel Stadium (event-dependent), Suncorp Stadium and RAC Arena listings. Ticketmaster typically carries a strong share of international artist tours, Rod Laver Arena, Qudos Bank Arena and selected touring theatre. For a given tour, the answer is tour-specific, so checking the artist or event's own website first for the ticketing platform link is generally faster than searching either platform blind. Route through ShopBack Australia before clicking through to Ticketek to earn cashback on eligible bookings.

Ticketek is the primary platform for the largest concerts, AFL and NRL fixtures and major theatre runs, with the broadest stadium and arena footprint. Moshtix is the go-to for indie and festival programming, dance and hip hop shows, and boutique festivals. TryBooking and Humanitix specialise in community and not-for-profit ticketing (school productions, local runs, charity events) with a lower-fee model. Eventbrite is the broad long-tail platform for workshops, local meetups and mid-scale gigs. For a given event, checking the artist or venue's own site first is usually the fastest route to the correct platform.

For major concert on-sales on Ticketek, the strongest booking pattern is a signed-in MyTicketek account with saved payment details, opened in a single browser tab five to ten minutes before the on-sale time, staying in the queue on one device rather than reloading. Sign up to the artist mailing list and the promoter presale list (Frontier, TEG Live, Live Nation) to catch the presale window ahead of the general on-sale.

Ticketek is Australia's largest primary ticketing platform, operating since 1979 and part of TEG, with primary ticketing contracts across the country's major stadiums, arenas, sporting bodies and theatre companies. Ticketek operates under the Live Performance Australia Ticketing Code of Practice and issues e-tickets and refunds directly through the customer account. See also, audit your recurring subscriptions to free up cash.

To earn cashback on Ticketek Australia, sign in to ShopBack Australia, open the Ticketek merchant page above and click through to Ticketek. Complete the booking in the same browser session without switching to third-party coupon or referral links, and avoid pasting unsupported voucher codes at checkout since they can break tracking.

After clicking through to Ticketek from ShopBack Australia and completing a booking, the order is submitted to ShopBack by Ticketek and typically appears as pending cashback within a few days. Cashback confirms after the event refund window closes and the booking is finalised. Bookings paid with a third-party voucher code or completed outside the same browser session may be excluded from cashback.