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Telco

Optus

Up to $300 Cashback

$150
Standard

5G Home Internet

$150

$300

NBN Home internet (excluding BYO plans)

$150

$250

Postpaid Mobile (Device & Plan)

$42

$160

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Take note

  • Validation timelines may be extended for missing cashback claims

Cashback timeline

Purchase

Tracked in

25 days

Confirmed in

130 days

Terms and exclusions

Exclusions

You won't get Cashback on:

  • Orders completed via chat is not eligible for cashback
  • Tablet +Data SIM
  • Purchases made through the My Optus App.
  • Purchase of gift cards or use of gift cards for full or partial payment.
  • Purchase that are cancelled, returned, exchanged or refunded.
  • GST, other taxes and delivery fees.
  • Fraudulent transactions.
  • Purchases using any type of discount which lowers price advertised on the Merchant site, including but not limited to employee discounts, student discounts and price-matching.
  • Store promotions, discounts or special deals unless otherwise stated
  • Any Gift Card, Voucher or store credit purchase
  • Purchases made with Vouchers or Promo codes not featured on our platform
  • Fees · Taxes

Any exceptions will be at the store's discretion.

Any rejected, cancelled, refunded, exchanged or returned purchases will not be eligible for Cashback.

  • Your Cashback may be tracked at a different rate initially and adjusted to the correct rate when we confirm the transaction details.

Optus terms and conditions

  • Only online self-serve purchases are eligible for cashback.
  • Cashback is eligible for New Customers on a completed sale (new services only) submitted online.
  • Cashback is paid once per order/transaction, regardless of the number of plans and SIMs purchased on that order.
  • Cashback is payable on an approved eligible new Postpaid Mobile plan, 5G Home Internet, NBN Home Internet that remain connected for a minimum of 90 days. Cashback is not applicable for purchases made via the Optus app
  • Cashback is not eligible when used in conjunction with staff or student, employee advantage, flybuys, or regional discounts.
  • Prepaid cashback is eligible on new activations only. Requires activation within 28 days of purchase. Service must maintain an active recharge state for 90 days post activation.
  •  If you do not receive your cashback, please submit a Missing Cashback ticket. 



ShopBack terms of use

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Cashback tips

Remember to check T&Cs
Check carefully for Cashback exclusions and caps before you buy or book to avoid disappointment. Don't forget the terms and conditions on any promotion and campaign pages.
Restart from this platform every time
Complete your shopping in one go: Always start from this platform to visit the store directly, for every new transaction. If your store visit is interrupted by an app update or download screen, restart your shopping from our platform.
Re-start from this platform every time
Don't use adblockers or click on other links
Don't click on any third party links or extensions or use VPN or adblocking software, as they could result in your Cashback not being tracked. Some examples include: Facebook ads, Google Ads, other loyalty or cashback extension links.
Don’t use adblockers or click on other links
Empty shopping cart first
For Optus, you need to clear your cart, close the Optus app, open this platform to visit the Optus app or website and complete your purchase there in order to earn Cashback. You need to do this for each purchase.
Empty shopping cart first
Restart from this platform if payment fails
If you encounter payment errors during your purchase, you should restart your visit to the Optus from this platform to ensure that your Cashback continues to be tracked.
Accept all cookies from the store
Optus can only confirm to us that a transaction is recorded if you accept all cookies that appear on their pages.

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