We calculate Cashback based on the purchase price, excluding:

• Fees
• Taxes
• Booking fees
• Any amounts paid using store credit redemption
• Credit card charges

This Cashback deal is not valid together with:

• Any Gift Card, Voucher or store credit purchase
• Any Gift Card or Voucher redemption
• Vouchers or Promo codes not featured on ShopBack

Any exceptions will be at the store's discretion.

If you use a Gift Card, Voucher, Promo or store credit to pay for purchase, the value of the Voucher or Promo will not qualify for Cashback. The balance you pay will still be eligible. If the balance is $0, you'll not earn Cashback on the purchase.

Cashback tracking

• Cashback is available only if you visit the Virgin Australia Flights website via our platform.
• Virgin Australia Flights can only confirm to us that a booking is recorded if you accept all cookies that appear on their pages.
• Your Cashback may be tracked at a different rate initially and adjusted to the correct rate when we confirm the transaction details.

Refunds, cancellations and no-shows

• No-shows and any booking changes that lead to a change in the booking ID will not be eligible for Cashback.
• We can only track your Cashback if you show up for your booking.

General disclaimers

• Accounts that engage in fraudulent orders or activities to game or cheat the Cashback system will be banned and Cashback forfeited. ShopBack reserves the right in its sole and absolute discretion to disqualify any users at any point of time.
• Any infringement of the above terms and conditions would result in the loss of all bonuses. A repeat offence would result in the closure of your ShopBack account.

Cashback tracking tips

• Always return to this platform and click through to Virgin Australia Flights for every new transaction. Make sure the link on our platform is the last link you use to visit the Virgin Australia Flights website.
• Don’t click on any third party links or extensions or use any adblocking software, as they could result in your Cashback not being tracked. Some examples include: Facebook ads, Google Ads, other loyalty or cashback extension links.
• For Virgin Australia Flights, always clear your cart before using the link from this platform. Items already in the cart when you visit from a link on our platform will not be tracked for Cashback.
• If you encounter payment errors during your purchase, you should re-start your visit to the Virgin Australia Flights website from this platform to ensure that your Cashback continues to be tracked.

• Cashback is not applicable for purchases made via the Virgin Australia Flights app.
• Bookings paid partially or in full with Velocity Points are not eligible for Cashback."
• Cashback may not be available until 120 days after the completion of travel.
• Cashback not available until full completion of a flight. In the case of return flights, completion is satisfied once both flights have been completed.
• Local flights are all flights departing to/arriving within Australia.
• Short haul flights are all flights departing to/arriving from countries with South East Asia & the Pacific; or crossing the Tasman.