The Good Guys

The Good Guys is an Australian electronics and home appliance retailer selling televisions, fridges and freezers, washing machines and dryers, dishwashers, cooking appliances, small kitchen appliances, vacuums, heating and cooling, computers, phones and wearables, smart home and gaming. It sells online at The Good Guys and through a national store network. It sits alongside JB Hi-Fi and Harvey Norman as one of the three big-ticket electronics chains in Australia, and is owned by JB Hi-Fi Group.

The Good Guys, JB Hi-Fi and Harvey Norman rotate the sharpest TV pricing in Australia across major sale windows (financial year end, mid-year, Click Frenzy, Black Friday and Cyber Monday, Boxing Day). The Good Guys uses ongoing Price Attack and Deal Days tags for discounted TVs plus bundle deals with soundbars. Gold Service Extras members can also claim store credit if the price drops at The Good Guys or an approved competitor soon after purchase, under The Good Guys' 30 Day Price Guarantee. Go through ShopBack Australia before you pay at The Good Guys so part of what you spend on eligible TVs comes back as Cashback.

For everyday major brands (LG, Samsung, Fisher & Paykel, Westinghouse, Hisense), the cheapest fridge in Australia typically comes from The Good Guys, JB Hi-Fi Home or Harvey Norman during their overlapping sale windows. The Good Guys runs Price Attack and Deal Days on fridges throughout the year and its 30 Day Price Guarantee returns 120% of any price drop within 30 days as store credit for Gold Service Extras members. For mainstream fridges, go through ShopBack Australia before you pay so part of what you spend comes back as Cashback on the sale price.

Cheapest washing machine in Australia at any given moment usually cycles between The Good Guys, JB Hi-Fi Home, Harvey Norman and Bing Lee. The Good Guys carries LG, Samsung, Fisher & Paykel, Bosch, Simpson and Electrolux laundry ranges. During financial year end (late June) and Boxing Day windows, front-loaders and top-loaders see the sharpest markdowns. Gold Service Extras members can also claim store credit if the price drops soon after purchase, under The Good Guys' 30 Day Price Guarantee. Go through ShopBack before you pay at The Good Guys so part of what you spend on laundry comes back as Cashback.

The financial year in Australia ends 30 June, and The Good Guys runs its End of Financial Year sale in the weeks leading up to that date. Historic EOFY strength at The Good Guys is on big-ticket categories where retailers clear stock: TVs, fridges, washing machines, dishwashers and cooking appliances. Business ABN customers can also use EOFY to claim assets. Activate ShopBack Australia before clicking through to The Good Guys on sale day, and remember that Gold Service Extras members get 120% of any 30-day price drop back as store credit if a lower price appears after purchase.

Boxing Day (26 December) is one of the largest annual retail sale events in Australia, and The Good Guys runs Boxing Day pricing across TVs, laundry, refrigeration, cooking and small appliances. Popular items sell out fast on Boxing Day, so preview via the Digital Wallet and Gold Service Extras member offers ahead of the event where available. Activate ShopBack before clicking through to The Good Guys on the day so part of what you spend on eligible categories comes back as Cashback on the Boxing Day price.

The three chains overlap heavily on TVs, laundry, refrigeration and small appliances. Rough shape in 2026: The Good Guys leans into 30 Day Price Guarantee (120% of any price drop back as store credit for Gold Service Extras members) and StoreCash rewards; JB Hi-Fi Home runs sharper day-one drop pricing on TVs and audio and its own perks program; Harvey Norman commonly leads on finance and interest-free offers plus commercial category depth. For any specific model, check all three plus Bing Lee on the day. The Good Guys, JB Hi-Fi and Bing Lee have ShopBack Australia pages, so go through ShopBack before you pay at whichever of those wins. The Good Guys and JB Hi-Fi sit under the same JB Hi-Fi Group parent. For a deeper look, see The Good Guys vs JB Hi-Fi vs Harvey Norman: TV Buying in Australia 2026.

In Australia, laptop pricing dips at four main points in the year: back-to-school (January), end of financial year (June), Click Frenzy (late May and mid-November), and Black Friday and Cyber Monday (late November). The Good Guys, JB Hi-Fi and Harvey Norman all discount HP, Lenovo, Dell, Acer, ASUS, Apple and Microsoft Surface laptops during these windows. The Good Guys Assurant Trade-In program accepts eligible laptops, tablets, phones, gaming consoles, smartwatches and cameras against a new purchase. Activate ShopBack Australia before checkout at The Good Guys to earn Cashback on the laptop category.

In Australia, fridge and freezer discounts concentrate around end of financial year (June), Boxing Day (26 December to early January), and Click Frenzy events. Stocktake and clearance windows in July after EOFY often clear the remaining sale stock at further markdowns. The Good Guys runs ongoing Price Attack and Deal Days pricing on fridges throughout the year with its 30 Day Price Guarantee for Gold Service Extras members. If flexibility on brand and finish allows, pairing a sale-window fridge with ShopBack Cashback and installation via The Good Guys typically wins net.

90 Day StoreCash is a rewards credit earned from The Good Guys via Digital Wallet sign-up, qualifying purchases, and Gold Service Extras member offers. Each StoreCash reward must be used in one transaction with no change or credit for any unused balance, and it expires 90 days after issue. It can be spent in store, online or by phone. 90 Day StoreCash is The Good Guys' own credit for a future purchase, and it is separate from the Cashback that comes back on the current order when you go through ShopBack before you pay.

Gold Service Extras is The Good Guys paid product-care membership purchased with an eligible product in store or online. Core savings mechanics (as listed on The Good Guys website in October 2026) are the 30 Day Price Guarantee (120% of any price drop within 30 days paid back as store credit at The Good Guys or an approved competitor), 3 x $20 90 Day StoreCash amounts to the Digital Wallet every 12 months, VIP access to bonus StoreCash offers and exclusive sales, and 12-month discounts on gift cards. Product-care benefits (as listed on The Good Guys website in October 2026) include simple replacement for faulty products $500 or less, No Lemon Guarantee, and $100 StoreCash allowances for extended repairs or food spoilage. Gold Service Extras benefits are separate from the Cashback that comes back when you go through ShopBack before you pay.

Gold Service Extras suits shoppers buying big-ticket appliances (fridges, laundry, dishwashers, cooking, TVs) where a 30-day price drop is likely and where multi-year reliability matters. As listed on The Good Guys website in October 2026, the 30 Day Price Guarantee returns 120% of the difference as store credit at The Good Guys or approved competitors, and members get 3 x $20 90 Day StoreCash amounts every 12 months plus VIP access to bonus StoreCash offers. Product-care terms (as listed on The Good Guys website in October 2026) include simple replacement on eligible faulty products $500 or less, No Lemon Guarantee, and $100 StoreCash food-spoilage or laundry-outage allowances. Whether it pays off depends on the total spend on the linked appliance and how often you buy from The Good Guys within the coverage window.

The Good Guys offers a 30 Day Price Guarantee to Gold Service Extras members: as listed on The Good Guys website in October 2026, if the price of your product drops at The Good Guys or an approved competitor within 30 days of purchase, members can claim back 120% of the difference as store credit. Keep the receipt, the competitor's advertised price and the date within the 30-day window when claiming. Before purchase, activate ShopBack Australia through The Good Guys for Cashback on the initial buy; any subsequent 30-day price-drop refund is separate from your ShopBack claim.

Activate Cashback through ShopBack Australia, then click through to The Good Guys and complete checkout there. On your phone, open The Good Guys from the ShopBack app and finish the order there. Go through ShopBack before you pay and the Cashback tracks to your ShopBack account. The Good Guys page on ShopBack shows which purchases earn Cashback and the live rate. See the current Cashback rate and tracking window on the ShopBack The Good Guys page above.

They are separate from each other: Gold Service Extras is a product-care membership, StoreCash is The Good Guys' own credit, and Cashback comes back on the order when you go through ShopBack before you pay. Open the ShopBack The Good Guys page, click through, use any eligible StoreCash at checkout, and the Cashback shows in your ShopBack account. The Cashback follows the order you place after going through ShopBack.

Cashback from a The Good Guys Australia order made through ShopBack typically appears as Pending within the tracking time shown on this page. Pending Cashback then confirms within the confirmation time shown on this page, once the return and 30 Day Price Guarantee windows have passed.

Cashback applies to orders placed after clicking through from the ShopBack The Good Guys merchant page, so start each new purchase there.

The Good Guys offers optional paid installation on eligible appliances (fridges, laundry, dishwashers, cooking appliances, TVs, air conditioners) plus removal and disposal of the old appliance, bookable at checkout or during the delivery scheduling call. Installation fees vary by category and complexity. Activate ShopBack Australia at shopback.com.au/the-good-guys before clicking through so Cashback applies on the eligible product spend at the current published rate.

For Australian buyers, split-system air conditioner pricing at The Good Guys typically dips deepest during winter shoulder months (May to July) when demand is lowest, with a second window during EOFY and again around Boxing Day. Peak summer months (December to February) see the tightest availability and the smallest discounts as demand spikes. Popular brands stocked include Mitsubishi Electric, Fujitsu, Panasonic, Daikin and LG. Consider installation lead times of 2 to 6 weeks during peak periods when scheduling. Activate ShopBack Australia at shopback.com.au/the-good-guys before clicking through so Cashback applies on the eligible product spend at the current published rate.

The Good Guys offers standard delivery, express delivery on eligible SKUs at extra cost, and free Click and Collect at most AU stores (order online, collect in-store, typically within a few hours to next day). Standard delivery on large appliances includes room-of-choice placement on eligible items. Regional delivery may add a surcharge and extend lead times. Click and Collect orders placed online at thegoodguys.com.au after clicking through from ShopBack Australia at shopback.com.au/the-good-guys do qualify for Cashback on eligible products at the current published rate.

Click and Collect orders placed online at thegoodguys.com.au earn Cashback on eligible products. The Good Guys page on ShopBack shows which categories earn Cashback and the rate for each, and the list can change.

Start from the ShopBack The Good Guys page on shopback.com.au, in the ShopBack app or via the browser extension, before you pay, and continue to thegoodguys.com.au. Cashback shows as Pending and then Confirmed after The Good Guys' return window, within the tracking and confirmation times shown on this page. ShopBack's page recommends desktop for The Good Guys, so finish the order on thegoodguys.com.au.

Three parts, each shown on this page. Cashback: eligible The Good Guys orders earn Cashback at the rate shown on this page, which varies by category (Heating and Cooling, BBQs and Outdoor Cooking, Smart Home and 11 more categories are listed separately), paid after confirmation. Gift card: ShopBack Australia sells The Good Guys gift cards at shopback.com.au/ecommerce/skugroup/sbv_thegoodguysgiftcards, listed with other brands at shopback.com.au/gift-cards. Upsize: when a The Good Guys upsize runs, the higher rate shows on this page, so check it before Black Friday.

Your effective price is what you pay at checkout minus the Cashback that comes back. On a 65-inch TV, the Cashback is worked out at the rate shown on ShopBack's The Good Guys page and paid to your bank account or PayPal once it confirms within the tracking and confirmation times shown on this page.

ShopBack Australia lists The Good Guys as tracked and confirmed within the tracking and confirmation times shown on this page. The Pending amount can track at a different rate at first and is adjusted to the correct category rate when The Good Guys confirms the transaction details. Cashback is based on what you keep: if you return or cancel part of an order, the Cashback adjusts to match.

The Good Guys' own advertised Price Attack and Deal Days prices and Click and Collect ordered online earn Cashback on the product price you pay. The Good Guys page on ShopBack shows which purchases earn Cashback and the live rate.

No code needed: go through ShopBack before you pay and part of what you spend comes back as Cashback. The Good Guys' own advertised sale prices (Price Attack, Deal Days, EOFY and Boxing Day pricing) earn Cashback at the rate shown on the price you pay, and its store credit and price drop programs run separately.

TVs and audio: JB Hi-Fi usually has the sharper day-one price, The Good Guys matches on bundles and the 120% 30-day price guarantee for Gold Service Extras members, so buy whichever is cheaper on the day and both earn Cashback. Fridges, laundry, dishwashers and cooking: The Good Guys or Harvey Norman, with The Good Guys winning when you want installation and old-appliance removal booked at checkout and Harvey Norman when you need interest-free finance. Laptops and office tech: Officeworks for its Price Beat Guarantee of 5% off a lower advertised price.

The Good Guys ranges Samsung, LG, Hisense, Sony, TCL, Toshiba, Linsar and FFALCON across 43-inch and below up to 85-inch and above, in LED, QLED, OLED, Full HD and 4K, with each year's new models typically landing between March and May and the previous year's panels cleared from EOFY in June through Boxing Day. The sharpest windows are EOFY (late June), Black Friday (27 November 2026) and Boxing Day (26 December), and TV plus soundbar bundles run in between. Gold Service Extras members get 120% of any 30-day price drop back as store credit. Start from the ShopBack The Good Guys page so the eligible TV earns Cashback at the rate shown.

The Good Guys sells French door, bottom mount, top mount, side by side, single door and bar fridges plus chest and upright freezers from LG, Samsung, Fisher & Paykel, Westinghouse, Hisense, Bosch and Haier, with top mounts the cheapest entry point and French door models with ice and water the most expensive mainstream tier. Measure your cavity against the clearance in the manufacturer's spec sheet and check door swing before buying, because change-of-mind returns on delivered large appliances are restricted under The Good Guys returns policy. Fridge installation and old fridge removal can be booked at checkout for a fee. Cashback comes back at the rate shown on ShopBack's The Good Guys page. Deepest fridge pricing is EOFY and Boxing Day. For a deeper look, see JB Hi-Fi vs Amazon Australia vs The Good Guys: Winter 2026 Electronics Buying.

Front loaders, top loaders, washer dryer combos, heat pump dryers, condenser and vented dryers from LG, Samsung, Fisher & Paykel, Bosch, Simpson, Electrolux and Haier, with heat pump dryers the most energy-efficient and the priciest tier. Check the Energy Rating label and the WELS water rating stars, because a 5-star front loader can save more on bills over 10 years than the purchase discount. Deepest laundry pricing is EOFY (late June) and Boxing Day, and Gold Service Extras members get 120% of any 30-day price drop as store credit. Start from the ShopBack The Good Guys page and the machine earns Cashback at the rate shown there.

The Good Guys sells HP, Lenovo, Dell, Acer, ASUS, Microsoft Surface, Samsung and Apple computers, tablets and phones. Windows laptops and Android phones earn Cashback at the rate shown, and pricing dips in back-to-school (January), EOFY (June), Click Frenzy (May and November) and Black Friday (27 November 2026). The Assurant Trade-In program accepts eligible laptops, tablets, phones, consoles, smartwatches and cameras against a new purchase, and the trade-in value reduces what you pay. Officeworks will beat a lower advertised price by 5% on identical stocked items, so compare before you commit.

Heating and Cooling at The Good Guys is rated separately on ShopBack and covers split system air conditioners from Mitsubishi Electric, Fujitsu, Panasonic, Daikin and LG, plus portable air conditioners, fans, heaters and dehumidifiers; split systems need licensed installation booked separately. Floorcare covers Dyson, Shark, Miele, LG and Samsung stick, barrel and robot vacuums. Split systems are cheapest in May to July and again at EOFY, vacuums around Black Friday and Boxing Day. The ShopBack The Good Guys page shows the live rate for each category.

Pick The Good Guys for mainstream fridges, laundry, dishwashers, cooking appliances, TVs and small appliances when you want installation and old-appliance removal booked at checkout, Click and Collect from a local store, or the Gold Service Extras 120% 30-day price guarantee on a big-ticket buy. On your phone, start from the ShopBack app rather than The Good Guys app. Bing Lee (shopback.com.au/bing-lee) is the other Cashback-eligible appliance comparison.

Click and Collect ordered online at thegoodguys.com.au after clicking through from ShopBack earns Cashback on eligible products, and collection is free at most stores. Price Beat is The Good Guys' Seen it Cheaper process (call 1300 942 765 or ask in store). Gold Service Extras 30-day price guarantee claims after purchase are separate and do not affect the Cashback already tracked.

An Apple Watch is usually cheapest in Australia at a big electronics retailer such as The Good Guys, JB Hi-Fi or Officeworks during a sale event, because Apple's own store rarely discounts. If you want the newest model at launch, prices are close everywhere, so sale timing and Cashback make the difference. If last year's model suits you, retailers clear older stock hardest around EOFY, Black Friday and Boxing Day. If you have an old watch to trade in, compare trade-in credit before you compare sticker prices. Read the Apple AU vs JB Hi-Fi vs Officeworks comparison for how each retailer prices Apple gear. Check the Terms on the ShopBack The Good Guys page to see whether Apple products earn Cashback there, and activate it before you check out.

The big Australian electronics chains, including The Good Guys, JB Hi-Fi and Officeworks, usually have the cheapest AirPods because they discount them during sale events, while Apple itself rarely does. If you want AirPods Pro, wait for EOFY, Click Frenzy, Black Friday or Boxing Day, when retailers compete hardest on price. If standard AirPods are enough, the previous generation is often cleared cheaper when a new model launches. If you want protection after you buy, check whether the retailer offers a price guarantee or price beat. Compare Apple retailers in the Apple AU vs JB Hi-Fi vs Officeworks comparison. The ShopBack The Good Guys page lists the purchases that earn Cashback and the live rate, and going through ShopBack before you check out is an essential step.

Buying appliances online is usually better for comparing prices and earning Cashback, while buying in store is better when you need to see the size, finish or noise level first. If you are replacing a fridge or washing machine like for like, order online and book delivery, installation and old-appliance removal at checkout. If you are choosing a new size or brand, visit a store to measure and compare, then place the order online. Online-only retailers such as Appliances Online compete on delivery and installation bundles, while chains like The Good Guys add Click and Collect and in-store advice. Cashback comes back on online orders placed after clicking through from ShopBack. See the JB Hi-Fi vs Harvey Norman vs Officeworks vs The Good Guys appliance comparison, then check the Cashback rate on the ShopBack The Good Guys page and activate it before you check out.

The cheapest PS5 in Australia is usually the PS5 Digital Edition bought during a major sale, because it sits at the bottom of Sony's range and big retailers discount it around Click Frenzy, Black Friday and Boxing Day. If you own physical games, the standard edition or a Digital Edition plus an add-on disc drive is the better value. If you have a 4K TV and want the best graphics, the PS5 Pro costs more but suits you. Bundles that include a game or a second controller often beat buying the items separately. See the PS5 Pro vs Xbox Series X vs Switch 2 comparison for which console suits whom. Check the Terms on the ShopBack The Good Guys page to see whether consoles earn Cashback there, and activate it before you check out.

No single retailer has the cheapest iPhone every time; the lowest price rotates between Apple, JB Hi-Fi, Officeworks, The Good Guys and the telcos depending on which sale is running, so compare live prices on the day you buy. If you buy outright, a big retailer during a sale event usually beats Apple, which rarely discounts. If you want a plan, compare the total cost over the full contract term, not just the monthly repayment. If you have an old phone, factor in trade-in credit before comparing. Read the iPhone total cost comparison across Apple, JB Hi-Fi, Officeworks, Optus and Amazon. Check the Terms on the ShopBack The Good Guys page to see whether iPhones earn Cashback there, and activate it before you check out.

The cheapest way to buy an iPhone in Australia is usually to buy it outright from a big retailer during a sale event, trade in your old phone, add Cashback where it applies, and pair it with a SIM-only plan. Telco plans spread the cost, but can cost more over the full term once the plan itself is counted. If you want the newest model, buying outright with a trade-in keeps the total lowest. If you can wait, the previous model usually drops in price when a new one launches. Compare the options in the Apple AU vs JB Hi-Fi vs Officeworks iPhone comparison. Check the Terms on the ShopBack The Good Guys page to see whether iPhones earn Cashback there, and activate it before you check out.

Dyson is usually cheapest in Australia at a major retailer such as The Good Guys, JB Hi-Fi or Harvey Norman during a sale event, or direct from Dyson when it runs its own promotion, because Dyson keeps pricing tight and sellers compete mainly on timing, bundles and Cashback. If you want the latest model, compare Dyson direct against retailers on the same day. If an older stick vacuum or hair tool suits you, retailers clear previous generations around EOFY, Black Friday and Boxing Day. Check warranty registration and the return policy before you buy. Read the Dyson Australia guide for the full breakdown. Check the Cashback rate and Terms on the ShopBack The Good Guys page and activate it before you check out.

The cheapest PS5 controller in Australia is the standard DualSense, and its lowest price usually comes from a big retailer such as The Good Guys or JB Hi-Fi during a sale, so check live prices rather than relying on a fixed figure. If you play competitively and want remappable buttons, the DualSense Edge costs much more. If you just need a spare for a second player, licensed third-party controllers cost less but may lack haptic feedback and adaptive triggers. Console bundles that include a second controller often work out cheaper than buying one separately. See the PS5 Pro vs Xbox Series X vs Switch 2 comparison. Check the Terms on the ShopBack The Good Guys page to see whether gaming accessories earn Cashback there, and activate it before you check out.

The cheapest Nintendo Switch in Australia is usually the Switch Lite, the handheld-only model, while the Nintendo Switch 2 costs more but plays the newest games and connects to a TV. If you want a handheld for a child or for travel, the Switch Lite is the budget pick. If you want to play on the TV and keep up with new releases, the Switch 2 is the better long-term buy, and bundles with a game often beat buying separately. Retailers discount consoles most around Click Frenzy, Black Friday and Boxing Day. See the PS5 Pro vs Xbox Series X vs Switch 2 comparison for which console suits whom. Check the Terms on the ShopBack The Good Guys page to see whether consoles earn Cashback there, and activate it before you check out.

The strongest deal on AirPods is usually a big retailer's sale price bought through ShopBack, rather than buying direct from Apple, which rarely discounts. If you want noise cancelling, AirPods Pro bought during EOFY, Click Frenzy, Black Friday or Boxing Day gives the most value. If you mainly take calls and stream music, standard AirPods cost less and cover most needs. If you want over-ear sound, AirPods Max are the premium pick, and older colours or generations are often cleared cheaper. Read the Apple AU vs JB Hi-Fi vs Officeworks comparison for how retailers price Apple gear. Check the Terms on the ShopBack The Good Guys page to see whether AirPods earn Cashback there, and activate it before you check out.

The Good Guys runs its biggest sales on the Australian retail calendar: Black Friday on the last Friday of November and Cyber Monday the Monday after, the Boxing Day Sale from 26 December, and the EOFY Sale in the weeks before 30 June. Between those events, Price Attack and Deal Days prices change regularly across TVs, fridges, laundry and small appliances, and The Good Guys publishes its Black Friday catalogues and sale page on thegoodguys.com.au ahead of the event, which is where to confirm the dates.

The cheapest way to buy from The Good Guys is to time the purchase for a sale price, avoid delivery fees and go through ShopBack before you check out. Buy during Black Friday, the Boxing Day Sale or the EOFY Sale, or when the item carries a Price Attack or Deal Days tag. Choose Click & Collect if you live near a store, since The Good Guys describes it as the option for customers who would prefer not to pay for delivery, and sign up to its free 90 Day StoreCash and activate the Digital Wallet before you buy. Then start from this page and finish the order on thegoodguys.com.au. The live rate is shown on this page.

The Good Guys does not list a pensioner or seniors discount on its website: its Help Centre section on payments and pricing covers gift cards and the 30 Day Price Guarantee for Gold Service Extras members, and nothing for age or concession cards. The ways to pay less are open to every shopper, whatever their age: Price Attack and Deal Days prices, the Black Friday, Boxing Day and EOFY sales, the free 90 Day StoreCash program, and the Seen it Cheaper line on 1300 942 765 if you find a lower advertised price. Going through ShopBack before you check out online means part of what you spend comes back as Cashback; the live rate is shown on this page.

Yes, going through ShopBack is an essential step before you check out at The Good Guys, so you pay less on the same order. Open this page, tap through to thegoodguys.com.au and pay there. The same step applies before you book or check out at merchants like Booking.com, Trip.com, Agoda and Expedia.

Yes. Going through ShopBack gets you a cash rebate on the same order at the same store, so the TV or fridge costs you less once the purchase is confirmed. It comes back as cash to your ShopBack account, so it works like a discount on the price, not like points or miles, and it is calculated on the product price you pay. The rate for your category is shown on this page.