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Marketplace

Taobao

Up to $11 Cashback

5%
Standard

Upsized

New Customer

$0

$11

Existing Customer (Up to 8% Cashback)

0%

8%

Cashback timeline

Purchase

Tracked in

4 days

Confirmed in

100 days

Terms and exclusions

Exclusions

You won't get Cashback on:

  • Group-Buy Products
  • Digital Products like Mobile Reloads or Game Credits
  • Resellers, Agent sites and Giftcard orders
  • Orders made using Hongbao (红包) or promo codes
  • The portion of orders offset by Taobao Points, Merchant Vouchers, Timed Offers or New Store Promotions
  • Store promotions, discounts or special deals unless otherwise stated
  • Any Gift Card, Voucher or store credit purchase
  • Any store credit redemption
  • Other loyalty programmes unless otherwise stated
  • Purchases made with Vouchers or Promo codes not featured on our platform
  • Taxes · Shipping and delivery

Any amounts you pay using Gift Card, Voucher, Promo or store credits will not qualify for Cashback. The balance you pay using card or cash will still be eligible. If the balance is $0, you'll not earn Cashback on the purchase.

Any rejected, cancelled, refunded, exchanged or returned purchases will not be eligible for Cashback.

  • Your Cashback may be tracked at a different rate initially and adjusted to the correct rate when we confirm the transaction details.

Taobao terms and conditions

  • Cashback rates vary by product and store. ShopBack will credit Cashback based on the commission received from each Taobao store.
  • Once you’ve added your first item to the cart, you can continue shopping without returning to the ShopBack app.
  • Cashback only applies to the amount paid after any deductions from Taobao Points, store vouchers, timed deals, or new store promotions.
  • All items on ai.taobao are eligible for Cashback. For purchases outside ai.taobao, selected items are eligible.

ShopBack terms of use

Cashback tips

Remember to check T&Cs
Check carefully for Cashback exclusions and caps before you buy or book to avoid disappointment. Don't forget the terms and conditions on any promotion and campaign pages.
Restart from this platform every time
Complete your shopping in one go: Always start from this platform to visit the store directly, for every new transaction. If your store visit is interrupted by an app update or download screen, restart your shopping from our platform.
Re-start from this platform every time
Empty shopping cart first
For Taobao, you need to clear your cart, close the Taobao app, open this platform to visit the Taobao app or website and complete your purchase there in order to earn Cashback. You need to do this for each purchase.
Empty shopping cart first
Restart from this platform if payment fails
If you encounter payment errors during your purchase, you should restart your visit to the Taobao from this platform to ensure that your Cashback continues to be tracked.
Accept all cookies from the store
Taobao can only confirm to us that a transaction is recorded if you accept all cookies that appear on their pages.