Frequently Asked Questions:
Q: Why have I not received the bonus even when both of us have completed the criteria?
Your friend must sign up via your unique referral link, code or e-mail address. Note: the last referrer link clicked by your friend will be attributed the bonus.
It is advised to review the pending transaction, if it has been cancelled, exchanged, or refunded.
Click on the referral in question to view the progress.
Q: What type of purchases are valid for the Refer-A-Friend program?
Any purchases made on ShopBack (including Online and Gift Cards) are eligible for the Refer-a-Friend program.
Any order that does not earn Cashback, or is cancelled, exchanged, or refunded, will not count towards the Refer-a-Friend program.
Any Cashback earned via receipts or Quests will not count towards the Refer-a-Friend program.
Q: Must I complete the minimum amount required in 1 transaction?
No, the minimum spend can be met in either a single or multiple transactions.
Program bonus criteria will be met when the total minimum amount is met.
Q: When & how will the referral bonus be tracked and confirmed?
Your bonus will be credited into your ShopBack account only when:
your friend meets the minimum amount,
has their Cashback earned turn ‘Confirmed’.
