Frequently Asked Questions:
Q: Why have I not received the bonus even when both of us have completed the criteria?
- Your friend must sign up via your unique referral link, code or e-mail address. Note: the last referrer link clicked by your friend will be attributed the bonus.
- It is advised to review the pending transaction, if it has been cancelled, exchanged, or refunded.
- Click on the referral in question to view the progress.
Q: What type of purchases are valid for the Refer-A-Friend program?
- Any purchases made on ShopBack (including Online and Gift Cards) are eligible for the Refer-a-Friend program.
- Any order that does not earn Cashback, or is cancelled, exchanged, or refunded, will not count towards the Refer-a-Friend program.
- Any Cashback earned via receipts or Quests will not count towards the Refer-a-Friend program.
Q: Must I complete the minimum amount required in 1 transaction?
- No, the minimum spend can be met in either a single or multiple transactions.
- Program bonus criteria will be met when the total minimum amount is met.
Q: When & how will the referral bonus be tracked and confirmed?
- Refer-a-Friend program bonus starts to be tracked at the time when your friend downloads & signs up with ShopBack.
Your bonus will be credited into your ShopBack account only when:
- your friend meets the minimum amount,
- has their Cashback earned turn โConfirmedโ.