Pelago by Singapore Airlines

Pelago is a travel experiences platform for booking tours, attractions, activities, transfers, wellness and events across Asia Pacific. It is a Singapore Airlines company operated by Encounters Pte. Ltd., with strong coverage across Southeast Asia, Japan and Hong Kong, and a growing catalogue in Australia and New Zealand. Australian travellers can book in AUD, earn KrisFlyer Miles on eligible bookings, and add ShopBack Australia cashback on top on eligible bookings.

Pelago is a Singapore Airlines subsidiary operated by Encounters Pte. Ltd., a Singapore-registered entity. Bookings are transacted directly on pelago.com and confirmed via e-voucher with QR code for redemption at the tour operator or attraction. Customer support and refund flows run through Pelago rather than third-party operators. Australian travellers can pay in AUD and receive the standard Pelago booking guarantee and support.

ShopBack Australia cashback is not earned on Pelago bookings made with SG Culture Pass credits, bookings including KrisFlyer Exclusive Deals, store promotions or discounts unless otherwise stated, Gift Card or Voucher or store credit purchases, Gift Card or Voucher redemptions, other loyalty programmes unless otherwise stated, purchases with Vouchers or Promo codes not on the ShopBack platform, and taxes, booking fees and credit card charges. Rejected, cancelled, refunded, exchanged or returned purchases are also excluded. See the exclusions block on the Pelago page above for the current list.

Pelago typically issues its own promo codes around new-user signup (10% off the first 2 bookings after signup, plus APP10 for 10% off on the app), major regional sale windows (9.9, 10.10, 11.11, 12.12, Black Friday, Cyber Monday), and category-specific campaigns. Only promo codes featured on the ShopBack Pelago merchant page count for cashback. Codes pasted from third-party voucher sites can break ShopBack tracking, and KrisFlyer Exclusive Deal codes are on the ShopBack exclusions list. For Australian bookers, activate ShopBack Australia on the Pelago page above before clicking through, and verify tracking after checkout.

Pelago typically participates in regional Asia-Pacific sale windows (9.9, 10.10, 11.11, 12.12, Black Friday, Cyber Monday and year-end travel campaigns), with sitewide promo codes, category discounts on attractions and tours, and app-only Insider rates. Participation in AU-specific windows like EOFY (late June) and Click Frenzy (May and November) varies year to year and is not always mirrored across the SG and AU price surface. Previewing the site 1 to 2 days before an AU sale window is a low-cost way to lock in a price. Activate ShopBack Australia on the Pelago page above before clicking through, and note that only promo codes featured on ShopBack count for cashback.

For Australian travellers, the cheapest Bali attraction bookings are usually the day tours and multi-attraction combos on online travel platforms (Pelago, Klook, GetYourGuide, Viator) rather than the on-the-ground counter price, since the platforms bundle transfer, guide and entry into one voucher paid in AUD. Popular Bali picks from AU include Ubud full-day tours (Tegalalang rice terraces, Tegenungan waterfall, Kintamani volcano), Uluwatu sunset plus Kecak dance, Waterbom Bali day pass, ATV quad-bike rides, white-water rafting on the Ayung river, and Nusa Penida boat day trips from Sanur. Compare the same tour operator across Pelago and Klook before booking; savings vary by operator and departure date. Activate ShopBack Australia on the Pelago merchant page above and click through fresh to earn cashback on top of the sale price.

Pelago is a Singapore Airlines company, so eligible Pelago bookings earn KrisFlyer Miles when the KrisFlyer number is linked at booking, and KrisFlyer members can redeem miles towards Pelago purchases at checkout. Because KrisFlyer is a global Singapore Airlines loyalty programme, Australian travellers holding a KrisFlyer account (including AU KrisFlyer members and PPS Club) can earn on eligible Pelago bookings paid in AUD or SGD from Australia. KrisFlyer Miles earn and ShopBack Australia cashback may compound on eligible non-KrisFlyer-Exclusive-Deal bookings; KrisFlyer Exclusive Deals themselves are on the ShopBack exclusions list. Stackability varies by booking type, so verify tracking after checkout.

Pelago's Bangkok catalogue for Australian travellers covers the standard day-trip circuit (Grand Palace and temple tours, Damnoen Saduak floating market, Ayutthaya day trip, Chao Phraya dinner cruise), Bangkok attractions (SEA LIFE Ocean World, Madame Tussauds, ICONSIAM Sky Walk), day-spa vouchers, and cross-border Pattaya day trips. Cheapest same-tour bookings are usually the earliest weekday departures. Compare the same operator on Pelago and Klook before locking in, and activate ShopBack Australia on the Pelago page above before clicking through to earn cashback on the AUD-billed booking.

For Australian travellers heading to Japan, Pelago's Tokyo catalogue covers the standard demand (Tokyo Disneyland and DisneySea tickets, Universal Studios Japan Express Passes from Osaka, Shinkansen and JR Pass, teamLab Planets and teamLab Borderless, Mount Fuji day tours from Tokyo, Shibuya Sky, TeamLabs), Kyoto walking tours, Osaka food tours, and Japan eSIMs. Cheapest same-ticket bookings are usually earliest weekday departures and combo passes over single-attraction tickets. Compare the same product across Pelago and Klook before booking, and activate ShopBack Australia before clicking through.

For Australian travellers visiting Singapore (often on the same SIA long-haul or Scoot itinerary), Pelago's Singapore catalogue is the deepest of any online travel platform since Pelago is a Singapore Airlines company. Popular picks include Universal Studios Singapore dated tickets and combo passes (park plus Adventure Cove, park plus S.E.A. Aquarium), Gardens by the Bay OCBC Skyway, Singapore Cable Car, Night Safari, River Wonders, Marina Bay Sands SkyPark, ArtScience Museum, and Sentosa fun-pass bundles. Compare the same dated ticket across Pelago and Klook before booking. Activate ShopBack Australia on the Pelago page above before clicking through.

For Australian travellers, the cheapest Pelago bookings usually cluster in three windows: (1) new-user signup (10% off the first 2 bookings) on the very first booking, (2) regional Asia-Pacific sale windows (9.9, 10.10, 11.11, 12.12, Black Friday, Cyber Monday), and (3) 4 to 8 weeks before the trip date for dated tours where operators release earlybird inventory. Weekday off-peak departures are typically cheaper than weekend peak departures for the same operator. Activate ShopBack Australia on the Pelago page above before booking to earn cashback on top of whichever window you catch.

Pelago's Australia and New Zealand catalogue covers Cairns (Great Barrier Reef day tours, Kuranda Scenic Railway, Skyrail, Daintree Rainforest), Sydney and Melbourne day tours (Blue Mountains, Great Ocean Road, Phillip Island penguins), Uluru sunset tours, and New Zealand adventure hubs (Queenstown bungy and jetboat, Milford Sound cruise, Franz Josef glacier walks, Auckland Waiheke Island wine tours). Cheapest same-tour bookings are usually earliest weekday departures and combo passes. Compare the same operator across Pelago and Klook before booking, and activate ShopBack Australia on the Pelago page above.

Singapore Airlines passengers get up to S$150 off Pelago bookings and Scoot passengers get up to S$15 off, subject to booking eligibility, cabin class and route. Australian travellers flying Scoot on routes into Singapore (Sydney, Melbourne, Gold Coast, Perth) or SIA on the Australia-Singapore trunk may access this discount when the SIA or Scoot booking or KrisFlyer account is linked to the Pelago purchase. Discounts are published in SGD by Pelago; AUD equivalents are billed at the checkout exchange rate. KrisFlyer Exclusive Deals bookings are on the ShopBack exclusions list, so the passenger discount stack with ShopBack Australia cashback works only outside the KrisFlyer Exclusive Deals product tier. Verify tracking after checkout.

Pelago offers new-user signup promotions, typically 10% off the first 2 bookings after signup on the site, plus an app-exclusive promo code (APP10) for 10% off in-app. Australian bookers on the first booking can typically apply the signup 10% off on the desktop site. First-order stacking with ShopBack Australia cashback may work on eligible bookings, since the signup promo is a Pelago-issued code rather than a third-party voucher, but eligibility varies by promotion and only promo codes featured on the ShopBack Pelago page count for cashback. Activate ShopBack Australia before clicking through and verify tracking after checkout.

For Australian travellers arriving into Southeast Asia (Bali DPS, Bangkok BKK or DMK, Singapore SIN, Kuala Lumpur KUL, Ho Chi Minh SGN, Phuket HKT), Pelago and other online travel platforms typically undercut the airport-counter taxi rate on pre-booked private transfers, with a fixed price, English-speaking driver and named-sign meet at arrivals. Cheapest routes are usually shared shuttles for solo travellers and pre-booked private cars for groups of 3 or more. Book from Australia in AUD before the trip, compare the same route across Pelago and Klook, and activate ShopBack Australia on the Pelago page above to earn cashback.

Pelago's core coverage sits in Southeast Asia (Singapore, Bangkok, Kuala Lumpur, Pattaya, Bali, Ho Chi Minh, Sa Pa, Phuket), Japan (Tokyo, Osaka, Kyoto), Hong Kong, and Australia plus New Zealand (Cairns, Sydney, Melbourne, Queenstown, Auckland). Singapore Airlines route destinations tend to have the deepest catalogues, which suits Australian travellers on SIA or Scoot itineraries transiting through Singapore. Bookable categories include tours, attraction tickets, transfers, eSIMs, wellness, cruises, theme parks, zoos, rail passes, food tours, water sports, classes and events.

Cancellation and refund policy varies by activity, and the individual product page is the source of truth. Many attraction tickets and eSIMs allow free cancellation within a set window before the activity date, while dated tours, transfers, classes and time-bound experiences are often stricter or non-refundable. Refunds route through Pelago rather than the on-the-ground operator and are returned to the original AUD payment method. Rejected, cancelled, refunded, exchanged or returned purchases are not eligible for ShopBack Australia cashback.

All four sit in the attractions-and-tours booking category with heavy operator overlap. From an Australian booker's perspective, Pelago leans stronger on Singapore Airlines route destinations, KrisFlyer earn, and Southeast Asia plus Japan curation. Klook has the deepest theme-park and eSIM catalogue across Asia. GetYourGuide is typically deeper on Europe and North America. Viator (Tripadvisor-owned) is deepest on North America and Europe with broad global coverage. For any given AU trip, the more useful comparison is the same-operator price on the same date across the four platforms plus the current ShopBack cashback rate on each merchant page, rather than picking a platform once.

Pelago runs app-exclusive codes (APP10 for 10% off on the app) and app-only offers on selected experiences that are not shown on desktop. However, ShopBack Australia cashback tracking is safest on desktop web after activating from ShopBack, since merchant app orders are on the ShopBack exclusions list. For cashback-eligible purchases, complete the booking on the Pelago website after clicking through from ShopBack Australia, not in the Pelago app.

To earn cashback on Pelago through ShopBack Australia, sign in to shopback.com.au, open the Pelago merchant page above, and click through to pelago.com. Complete the booking on the Pelago website in the same browser session without switching to the app or to third-party coupon sites, and avoid pasting unsupported promo codes not featured on ShopBack at checkout since they can break tracking. The current cashback rate by category is shown in the rate table on the ShopBack Pelago page above. See also, learn how to earn cashback on travel bookings.

After clicking through to Pelago from ShopBack Australia and completing a booking, the order is submitted by Pelago to ShopBack and typically tracks within 2 days as pending cashback. Cashback confirms 90 days after the trip date, once the booking has been delivered and the operator's cancellation window has closed. If tracking does not appear, ShopBack Australia's help centre outlines a claim process. Sticking to Pelago's own official promo codes featured on the ShopBack page and completing checkout in the same session are the most reliable ways to protect tracking.