Pelago by Singapore Airlines

What is Pelago and is it worth using from Australia?

Worth a look if your holiday runs through Singapore or Southeast Asia. Pelago is an experiences platform owned by Singapore Airlines that sells attraction tickets, day trips, tours, and food experiences, with its strongest catalogue across Bali, Bangkok, Phuket, Singapore, and Tokyo. That mix lines up well with where most Aussies actually fly.

How does booking on Pelago work?

Pick an experience, pay online or in the app, and you generally get an e-voucher to show at the gate or meeting point. Attractions usually confirm instantly, while tours and classes are operator-confirmed within roughly 24 to 48 hours. Confirmation and refund timing varies by listing, so check the product page before paying.

Is Pelago good for a Singapore stopover on Singapore Airlines?

Yes, this is arguably its strongest use case for Aussies. Because the parent airline operates the Changi hub, Pelago has deep coverage of Sentosa, Universal Studios Singapore, Gardens by the Bay, Mandai parks, and the cable car, which suits a half-day or full-day layover between flights. Most attractions issue instant e-vouchers, so it generally handles last-minute stopover plans without much fuss.

Can I book Bali, Bangkok, or Phuket day trips through Pelago?

Yes, and these are some of its deepest catalogues for Australian travellers. You will typically find Bali tours to Ubud, Nusa Penida, and Uluwatu, Bangkok temple and Ayutthaya day trips, plus Phuket island-hopping and Phi Phi boat trips. Cooking classes, spa sessions, and watersports are usually bookable in the same place, which can save juggling multiple operators.

Does Pelago cover theme parks and family activities across Asia?

Yes, regional theme parks are a core category. Expect skip-the-queue tickets and combo passes for Universal Studios Singapore, Disneyland in Hong Kong and Tokyo, Lotte World, and Everland, plus wildlife parks and aquariums. Family-friendly listings are usually tagged with age restrictions, which helps when booking for kids.

Are there good food tours on Pelago?

Yes, food experiences are a recurring strength across its top Asian cities. You will typically find hawker tours in Singapore, street food walks in Bangkok and Hanoi, and izakaya crawls in Tokyo, mostly small-group with an English-speaking guide. Cooking classes are also widely listed for travellers who want to take a skill home.

What is the real cancellation policy on Pelago?

It depends entirely on the listing, so do not assume free cancellation. Many attraction tickets allow free cancellation up to a set window before the visit, while tours, classes, and time-bound activities are often non-refundable or only partially refundable. Always read the cancellation block on the product page before paying, especially for operator-confirmed bookings.

Can I get a refund or reschedule a Pelago booking?

Usually yes for attractions, sometimes for tours, and refund timing depends on your bank. Refunds typically go back to the original payment method, and selected listings allow free date changes within the cancellation window through the app or Pelago support. Operator-confirmed bookings that get rejected by the operator are generally refunded in full.

Can I earn or use KrisFlyer miles on Pelago?

Yes on both, but with caveats. KrisFlyer members can typically earn miles on eligible Pelago bookings and, on selected experiences, pay using KrisPay or redeem with miles. Earn rates and redemption eligibility vary by listing, which makes it most useful for Aussies who already fly Singapore Airlines through Changi.

Is the Pelago app worth installing?

Probably yes if you book more than one experience per trip. The app holds e-vouchers offline, sends timing reminders, and lets you book or rebook on the go, which is handy when plans shift mid-trip. Sign-up works through email, Google, Apple, or KrisFlyer, and any wallet balance or promo credit usually applies at checkout where eligible.

When is the best time to book on Pelago for the best price?

Generally before Aussie school holidays in April, July, October, and the December to January window, and during the platform's destination flash sales. Larger campaigns tend to cluster around Lunar New Year, mid-year travel fairs, 11.11, and end-of-year sales. Booking ahead also reduces the risk of sold-out attractions on peak dates.

How do I get cashback on Pelago through ShopBack Australia?

Activate Pelago cashback through ShopBack Australia first, then complete the booking in the same browser session without bouncing through other promo links. Cashback rates can change, and certain categories or campaigns may be excluded, so check the current rate on the Pelago store page before paying. KrisFlyer miles, Pelago promo codes, and ShopBack cashback may stack subject to terms.