Question 1

Exclusions?

Accepted Answer

You won't get Cashback on:. Store promotions, discounts or special deals unless otherwise stated. Any Gift Card, Voucher or store credit purchase. Any Gift Card or Voucher redemption. Other loyalty programmes unless otherwise stated. Purchases made with Vouchers or Promo codes not featured on our platform. Any exceptions will be at the store's discretion. Taxes, Shipping and delivery

Question 2

Refunds, cancellations and no-shows?

Accepted Answer

Any rejected, cancelled, refunded, exchanged or returned purchases will not be eligible for Cashback.

Question 3

Tracking disclaimers?

Accepted Answer

Your Cashback may be tracked at a different rate initially and adjusted to the correct rate when we confirm the transaction details.

Question 4

Other terms and conditions?

Accepted Answer

Lumo Energy (Compare) terms and conditions. Cashback is only eligible for new customers of Lumo Energy (Compare) only. This includes existing customers moving into new premises.Existing Lumo Energy (Compare) customers who switch to different plans at the same premises will be ineligible for Cashback.Direct sign-ups via Econnex.com.au, sign-ups on behalf of other individuals or new connections (eg; no meter installed) are ineligible for Cashback.The plan is offered through Econnex which is powered by CIMET. The comparison is done to selected merchants or products only. At times, certain brands or products may not be available or offered to you.. ShopBack terms of use

Question 5

Cashback timeline?

Accepted Answer

Purchase, Tracked in 15 days, Confirmed in 120 days

Lumo Energy (Compare)

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