Question 1

Exclusions?

Accepted Answer

You won't get Cashback on:. Any expenditure outside of the room rate (eg. in-room dining, spa etc). Any Gift Card, Voucher or store credit purchase. Any Gift Card or Voucher redemption. Other loyalty programmes unless otherwise stated. Purchases made with Vouchers or Promo codes not featured on our platform. Any exceptions will be at the store's discretion. Fees, Taxes, Service charges, Booking fees, Credit card charges

Question 2

Refunds, cancellations and no-shows?

Accepted Answer

No-shows and any booking changes that lead to a change in the booking ID will not be eligible for Cashback. We can only track your Cashback if you show up for your booking.

Question 3

Tracking disclaimers?

Accepted Answer

Your Cashback may be tracked at a different rate initially and adjusted to the correct rate when we confirm the transaction details.

Question 4

Other terms and conditions?

Accepted Answer

JA Resorts and Hotels terms and conditions. Cashback is not applicable for bookings made via the JA Resorts and Hotels app.Cashback will be credited only for eligible and completed travel. ShopBack terms of use

Question 5

Cashback timeline?

Accepted Answer

Purchase, Tracked in 2 days, Confirmed in 100 days after your trip

JA Resorts and Hotels

Store temporarily unavailable