Frequently Asked Questions

1. What is ShopBack?

ShopBack is the smarter way to shop - we give you cashback when you shop online with us. The cashback you accumulate in ShopBack can then be withdrawn into your bank account or via Paypal! Where does the money come from? Well, our partners pay us a commission every time a successful order is placed through us. We share that commission with you, the customer, as cashback! It's absolutely free to join. So why not enjoy the additional savings? 


2. How do I know if I my Cashback was credited into my ShopBack account?

Typically, your cashback will take up to 48 hours to be processed and credited into your ShopBack account. A notification will be sent to your e-mail account to notify you that your cashback has been successfully tracked. Alternatively, you can log in to your ShopBack account to access your full history of cashback events. 

ShopBack reserves the right to cancel or delay your Cashback payment should a partner store alter their policies or delay their commission payments.


3. Can I have adBlock/uBlock installed and still earn Cashback?

Please note the use of adblock/uBlock software may affect Cashback tracking. If installed, please disable your ad blocking software entirely during your shopping sessions.


4. What is Bonus Cashback?

A bonus cashback is an incentive that we reward you for completing an action. Usually in the form of a sign up bonus or an additional reward for making specific purchases. 

Your bonus cashback may be credited at a later time, according to the promotion terms and conditions.  

Bonus cashback will appear in your pending earnings, however, you will need to earn an extra $10 cashback from purchases and ensure that the $10 is confirmed to withdraw the bonus cashback.

Have more questions? Check out our FAQ here


5. $5 New User Promo

Make a purchase between 13th Aug 10AM to 31st Aug 11.59PM (promotional period) and get $5 Bonus Cashback credited to your Cashback account. 

$5 Bonus will be credited by 7th Sept 2018. 

Only valid for users who have signed up before 9th Aug 2018, have not made a prior purchase and received the targeted newsletter. 

Bonus cashback will appear in your pending earnings, however, you will need to earn an extra $10 cashback from purchases and ensure that the $10 is confirmed to withdraw the bonus cashback.

Strictly limited to one cashback bonus per ShopBack customer.

Order cancellations and returns for orders made during the promotional period may make you ineligible for the $5 cashback bonus.

ShopBack reserves the right to immediately close all ShopBack accounts or decline transactions and / or any cash disbursement of members who are in violation or suspected of breach of our Terms and Conditions.