

Hotels.com
Take note
- Make sure you check out on this store’s website, not in their app.
Cashback timeline
Purchase
Tracked in
2 days
Confirmed in
65 days after your trip
Terms and exclusions
Refunds, cancellations and no-shows
- No-shows and any booking changes that lead to a change in the booking ID will not be eligible for Cashback.
- We can only track your Cashback if you show up for your booking.
Tracking disclaimers
- Your Cashback may be tracked at a different rate initially and adjusted to the correct rate when we confirm the transaction details.
Other terms and conditions
Hotels.com terms and conditions
- Standard Cashback rate is only available to members that are not signed in to Hotels.com or who make a purchase as a guest.
- Hotels.com Credit or any Good Will Credit whether partial or paid in full will not be applicable for Cashback.
- Cashback will be credited only for completed, eligible travel.

Never miss Cashback on Hotels.com
Get instant alerts on Cashback when you shop online with the ShopBack extension.
Cashback tips
Check carefully for Cashback exclusions and caps before you buy or book to avoid disappointment. Don't forget the terms and conditions on any promotion and campaign pages.
Complete your shopping in one go: Always start from this platform to visit the store directly, for every new transaction. If your store visit is interrupted by an app update or download screen, restart your shopping from our platform.

For Hotels.com, you need to clear your cart, close the Hotels.com app, open this platform to visit the Hotels.com app or website and complete your purchase there in order to earn Cashback. You need to do this for each purchase.

If you encounter payment errors during your purchase, you should restart your visit to the Hotels.com from this platform to ensure that your Cashback continues to be tracked.
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Shop and earn at similar stores
Hotels.com Shopping Guide on ShopBack
ShopBack Australia is a cashback and rewards platform that returns a share of every eligible Hotels.com Australia website booking to members as cash. New members can join free at shopback.com.au/signup and earn cashback on the web or via the mobile app. The current Hotels.com Australia cashback rate is shown in the rate table at the top of this page. For a wider view, see how Hotels.com stacks up against Agoda, Booking.com and Trip.com.
What are Hotels.com Secret Prices?
Secret Prices are member-only rates, typically a small to moderate discount on selected hotels once you sign in. They tend to be most useful for mid-range city stays in Sydney, Melbourne, and Brisbane, and for short-haul resorts in Bali and Fiji. Actual savings vary by property and date, so cross-check the public rate before booking.
When are Hotels.com Secret Prices actually worth it?
Worth signing in for if you book three or more nights or travel outside school holidays, where discounts tend to be deeper. On peak-period dates they may be modest, so check the rate against the standard price before assuming a saving. Most reliable on mid-range 3 to 4-star city hotels.
How does Hotels.com One Key work?
One Key is the loyalty programme: members earn OneKeyCash on eligible bookings and burn it as a discount on future eligible stays at checkout. Tiers run Blue, Silver, Gold, and Platinum, with higher tiers typically unlocking bonus OneKeyCash, room upgrades at participating properties, and priority support. Thresholds and benefits are set by Hotels.com and can change, so check current terms.
Are Hotels.com Last Minute Deals any good?
Generally yes for flexible travellers: same-day and next-day rates on unsold inventory can drop noticeably, particularly for Sydney, Melbourne, and Gold Coast weekends. Discount depth and availability vary by date and city, with weekday off-peak windows usually the strongest. Best surfaced through the app on the day or evening before travel.
Refundable vs prepaid: which should I pick?
Pick refundable (free cancellation) when plans, flights, or weather could shift, which is most domestic east-coast and Pacific trips. Choose prepaid non-refundable when dates are locked, since the upfront price is typically lower. Always confirm the cancellation deadline on the rate before booking.
Are Hotels.com Mobile App Deals worth it?
Often yes, since app-only rates on selected properties can sit among the lowest on the page. Savings are typically small to moderate and vary by property, so the app is most worthwhile when you also want push alerts for last-minute drops. Sign in first to layer them with Secret Prices and OneKeyCash. Note that ShopBack Australia cashback tracks Hotels.com website bookings only, not app bookings under current terms.
Hotels.com promo code AU 2026
Hotels.com Australia typically surfaces promo codes around EOFY (June), Click Frenzy, Black Friday, Cyber Monday, Boxing Day and Travel Tuesday, plus targeted app-only codes for signed-in members. Third-party voucher codes pasted at checkout can break ShopBack cashback tracking, so sticking to Hotels.com's own official codes featured on the ShopBack platform is generally safer. Stacking eligibility (own code, OneKeyCash, cashback) varies by promotion. Activate ShopBack Australia before clicking through and verify tracking after checkout.
Hotels.com EOFY sale AU
Hotels.com Australia typically runs deeper accommodation discounts through EOFY in June, with markdowns skewed toward domestic east-coast city stays, Queensland resorts and short-haul Pacific and Asia routes. EOFY sits alongside Boxing Day and Travel Tuesday as one of the strongest sitewide windows on the AU travel calendar. Free cancellation lets travellers lock a rate and re-price if it drops further. Activate ShopBack Australia before clicking through to earn cashback on top of EOFY prices on eligible AUD website bookings.
Hotels.com Boxing Day sale AU
Hotels.com Australia typically participates in Boxing Day accommodation sales from 26 December through early January, with markdowns weighted toward remaining January and February inventory in domestic east-coast cities, Gold Coast, Cairns and short-haul Pacific and Asia routes. Popular family and couples properties in Fiji, Bali and Queensland tend to sell out early in the window, so previewing the newsletter and short-listing properties the day before is a low-cost way to lock a price. Route through ShopBack Australia before checkout to earn cashback on top of Boxing Day pricing.
Best time to book a hotel AU
For Australian travellers, sitewide accommodation sales (EOFY in June, Click Frenzy in May and November, Black Friday, Cyber Monday, Boxing Day, Travel Tuesday) typically surface the deepest cuts. Shoulder months around AU school holidays soften rates in short-haul destinations. Booking free cancellation rates lets travellers re-price if rates drop further before travel. For time-critical purchases before school holidays or long weekends, current-rate cashback on the ShopBack Hotels.com page already offsets non-sale pricing. Sign in for Secret Prices and OneKeyCash, activate ShopBack Australia before click-through, and check the rate table above.
Is Hotels.com good for Sydney and Melbourne stays?
Generally strong inventory across CBD, inner suburbs, and harbour or laneway precincts, with plenty of 3 to 5-star options. Filter by guest rating 8+ and free cancellation for reliability on weekend trips. Rates rise sharply around school holidays, Vivid, AFL finals, and New Year, so book early in those windows.
What about Gold Coast and Cairns family resorts?
Coverage is broad, with family rooms, pools, and kids-stay-free properties common across Surfers Paradise, Broadbeach, Palm Cove, and the northern beaches. Filter by guest rating 8+, pool, and breakfast included for consistency on family holidays. School-holiday weeks book out fast, so flexible dates often unlock better rates.
Is Hotels.com worth using for Bali, Fiji, and short-haul Asia?
Yes for most Australian travellers, with deep inventory across Bali, Fiji, New Zealand, Thailand, and Japan. Free cancellation is widely available and worth choosing given flight and weather variability on these routes. Demand is steady year-round with spikes during AU school holidays.
When are the best sale periods on Hotels.com?
EOFY (June), Click Frenzy, Black Friday, Cyber Monday, Boxing Day, and Travel Tuesday typically show the deepest accommodation markdowns. Domestic east-coast cities, Queensland resorts, and short-haul Pacific and Asia routes usually see the most aggressive drops. Discount depth varies by property, so compare against the standard rate before booking.
Cheapest hotel booking AU 2026
For Australian travellers, Hotels.com is competitive on domestic east-coast city stays (Sydney, Melbourne, Brisbane), Gold Coast and Cairns resorts, and short-haul destinations across Bali, Fiji, New Zealand, Thailand and Japan. Deep sitewide windows land around EOFY (June), Click Frenzy, Black Friday, Cyber Monday, Boxing Day and Travel Tuesday. Signed-in members unlock Secret Prices and earn OneKeyCash on eligible bookings. Routing through ShopBack Australia before clicking through to the Hotels.com website adds cashback on top on eligible AUD website bookings. Note the standard cashback rate on Hotels.com Australia is set for guest and logged-out bookings; check the rate table on the ShopBack Hotels.com page above before booking.
Cheapest Bali hotels from Australia
Bali is one of the most consistently discounted Hotels.com destinations for Australian travellers, with deep inventory across Seminyak, Ubud, Kuta, Nusa Dua and Uluwatu. Deepest markdowns typically land on Travel Tuesday, EOFY, Black Friday, Cyber Monday and Boxing Day. Signed-in members access Secret Prices on eligible Bali properties, and OneKeyCash earn compounds across return trips. Free cancellation rates are widely available given flight and weather variability. Activate ShopBack Australia on the Hotels.com page above and click through to book on the Hotels.com website in AUD for eligible cashback.
Cheapest Fiji hotels from Australia
Fiji has deep Hotels.com inventory across Denarau, Nadi, the Coral Coast and outer islands, popular for Australian family and couples holidays. Peak-demand windows around AU school holidays and NZ school holidays push rates up sharply, while shoulder months (February to April, October to early December) and major sitewide sales surface the strongest markdowns. Free cancellation rates are worth the small premium given flight variability. Sign in for Secret Prices and OneKeyCash, activate ShopBack Australia before click-through, and verify tracking after checkout.
Cheapest Japan hotels from Australia
Japan Hotels.com inventory spans Tokyo (Shinjuku, Shibuya, Ginza, Asakusa), Osaka, Kyoto, Sapporo and Fukuoka, with business-style 3-star city hotels near JR and metro lines offering reliable value for Australian travellers. Cherry blossom season (late March to early April) and autumn foliage (mid-November) push rates up sharply, book 3 to 6 months ahead in those windows. Sitewide sales (EOFY, Travel Tuesday, Black Friday) and Golden Week shoulder periods surface deeper discounts. Sign in for Secret Prices and OneKeyCash, activate ShopBack Australia before click-through, and complete the booking on the Hotels.com website in AUD for eligible cashback.
Hotels.com vs Booking.com vs Agoda AU
For Australian travellers, all three carry deep inventory across domestic city and beach destinations and short-haul Pacific and Asia routes. Hotels.com typically wins on One Key OneKeyCash earn for repeat travellers and Secret Prices for signed-in members. Booking.com's Genius programme offers tiered member discounts on eligible properties. Agoda often lists competitive rates on Asian city hotels and resort chains. For a traveller deciding purely on price at a given moment, the sharper comparison is which platform has an active sitewide sale, the strongest loyalty stack, and the strongest current cashback rate on ShopBack Australia. Check the Hotels.com, Booking.com and Agoda pages on ShopBack Australia before locking a booking.
How do I actually book on Hotels.com?
Search by destination and dates, then filter by price, guest rating, free cancellation, and amenities that matter to you. Sign in before selecting a rate so Secret Prices show and OneKeyCash accrues on the booking. Confirmation lands by email with an itinerary number for any later changes.
Can I cancel or change a Hotels.com booking?
Free cancellation rates can typically be cancelled online from the booking management page up to the stated deadline, subject to property terms. Non-refundable rates generally cannot be refunded once booked. Date or room changes can often be requested online, but approval depends on the property and rate availability.
Hotels.com cancellation policy AU
Cancellation policy on Hotels.com Australia is set by each property and rate type. Free cancellation rates can typically be cancelled online from the booking management page up to the stated deadline, subject to property terms; refunds process back to the original payment method. Non-refundable rates do not refund after booking. For Australian travellers with uncertain plans (flight changes, school-holiday shifts, work travel), booking a free cancellation rate is generally worth the small premium. Cashback follows the merchant's tracking rules; cancelled, no-show and modified bookings whose booking ID changes do not earn cashback.
Can I stack ShopBack cashback with One Key on Hotels.com?
Usually yes, since OneKeyCash sits on the Hotels.com account side and ShopBack cashback tracks separately. Sign in to your Hotels.com account, then activate cashback via ShopBack Australia before clicking through and complete the booking in the same session. Stacking remains subject to current merchant terms and cashback tracking rules. See also, learn how to earn cashback on travel bookings.
How do I maximise savings on Hotels.com?
Layer One Key (OneKeyCash and Secret Prices), app-only Mobile App Deals, a major sale window like EOFY or Boxing Day, and ShopBack cashback on top. Booking free cancellation lets you re-price if the rate drops closer to travel. Combinations may be stackable subject to current Hotels.com and ShopBack terms.
Is Hotels.com worth it for Australian travellers?
Generally yes, with strong inventory across domestic city and beach destinations and short-haul Pacific and Asia routes. OneKeyCash, Secret Prices, and app rates add ongoing value for repeat travellers, especially when stacked with ShopBack cashback during EOFY, Boxing Day, or Click Frenzy windows. Actual savings and stacking remain subject to current merchant terms.
How to activate cashback on Hotels.com Australia
To earn cashback on Hotels.com Australia, sign in to ShopBack Australia, open the Hotels.com merchant page above, and click through to the Hotels.com Australia website. Complete the booking on the website in AUD, in the same browser session, without switching to other coupon sites or referral links. App bookings are not eligible under current terms. The current standard cashback rate is set for guest and logged-out Hotels.com bookings; the rate is shown in the rate table on the ShopBack Hotels.com page above. Cookies must be accepted for the merchant to confirm the transaction.
How does Hotels.com cashback tracking work AU
After a Hotels.com Australia website booking through ShopBack, the order is submitted by the merchant and typically appears as pending cashback in the ShopBack account within about 2 days. Cashback confirms roughly 65 days after the trip completes, once the merchant's cancellation window has closed. Cancelled, refunded, no-show and modified bookings whose booking ID changes do not earn cashback. Price-matched sales, room service, car rentals, gift cards, vouchers, fees, taxes, booking fees and credit card charges are not eligible. Package deals bundling flights are typically excluded; for maximum cashback, book the hotel through ShopBack Australia and arrange flights independently. Sticking to the Hotels.com Australia website, AUD currency, and Hotels.com's own official promo codes protects tracking.
Cashback rates, category exclusions, Hotels.com sale windows and One Key programme benefits are subject to change; verify the current rate table on this page and Hotels.com's own terms before booking. Content updated 2026-07-20.






