This feature is only available on the ShopBack app.

Frequently Asked Questions

I don't see the gifting feature in the app.
Please ensure you've updated your app to the latest available version.

Will the recipient need to be a ShopBack user and/or have the ShopBack app to access their Gift Card/Voucher?
No they won't to both. They'll receive a URL via email to view their Gift Card/Voucher in a web browser.

How will the recipient receive their Gift Card/Voucher?
The recipient will receive their gift digitally, based on the recipient email address you've supplied to us. ShopBack only sells digital gifts. If you do not wish to provide the recipient's email address, you can also retrieve the gift URL by sending the gift to yourself. Once you've retrieved the URL, you can send it to your recipient through any other means such as WhatsApp, Messenger, Instagram etc.

How far ahead can I schedule my gift?
You can schedule gifts to be sent between 15 minutes to 3 months in advance.

My recipient is located in a different timezone to me. What time should I schedule my gift?
to help figure the correct time of send.If you're in Sydney (AEDT) and you'd like your recipient based in Perth (AWST) to receive their gift at 12am their local time, you'd input the send time as 3am Sydney time (equivalent to 12am Perth time). You may also use.

How long will it take for the recipient to receive their gift?
The recipient will receive their gift instantly, or otherwise at your scheduled delivery date and time.

My recipient has not received their gift?
Check that you've input the recipient's email address correctly. If you've spotted an error, you can write in to us at [email protected] with your order ID and the correct recipient email address. We'll then be able to resend the gift to the correct recipient email address. If there hasn't been an error, advise the recipient to check their Spam/Junk folders. If it's still not there, write in to us at [email protected] with your order ID and we'll resend the gift on your behalf.

Need help with something else? Check out our or reach out to us via email at [email protected].